I've found that certain management tools are too complex which is why they end up being neglected. No one knows how to use them! We had HP Openview for a while. Someone came in and installed it but as no one knew how to use it, it just sat there. Then they made us go to Ciscoworks (the HP Openview expert left). I did a course on this and was able to run it pretty well. But still had to refer to notes often to work out how to do things.
Then we switched to Solarwinds. Straight out of the box it just worked. Have had to do very little reading to get things working or getting usefull information out of it.